Accessibility Statement

1. Our Commitment to Accessibility

♿ WCAG 2.1 AA Conformance Target

Lead Zentra LLC is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to ensure we provide equal access to all of our users.

We believe that every user deserves an equal experience. Our goal is to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C).

Our Commitment: We are actively working to increase the accessibility and usability of our website. If you experience any barriers while using our site, please contact us immediately and we will work to resolve the issue.

2. Accessibility Standard

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines helps make the web more usable for all people.

👁️

Perceivable

Content is presented in ways users can perceive

🖱️

Operable

Interface components are operable for all users

💬

Understandable

Content and operation are understandable

We also work to meet the requirements of Section 508 of the Rehabilitation Act and the Americans with Disabilities Act (ADA) as they apply to online content.

3. Accessibility Features

We have implemented the following accessibility features on our website:

Navigation & Keyboard Access

Full keyboard navigation support throughout the website
Clear focus indicators for keyboard users
Logical tab order following the visual layout
Skip navigation links to bypass repetitive content

Visual Design

Color contrast ratios meeting WCAG 2.1 AA standards (minimum 4.5:1)
Text can be resized up to 200% without loss of functionality
Content does not rely on color alone to convey information
Responsive design that works across screen sizes and zoom levels

Screen Reader Support

Semantic HTML structure with proper heading hierarchy
ARIA labels and landmarks for screen reader navigation
Descriptive alt text for all meaningful images
Form fields include descriptive labels and error messages

Forms & Interactions

All form inputs have visible, descriptive labels
Error messages clearly identify the problem and how to fix it
No time-sensitive content that would disadvantage users with disabilities
Links have descriptive text (not "click here" or "read more")

4. Known Limitations

In Progress: We are continuously working to improve our site's accessibility. The following areas are currently being improved:

Some older PDF documents may not be fully accessible — we are working to remediate these
Some video content may not have full captions — we are working to add them
Third-party content and tools embedded on our site may have their own accessibility limitations

We are actively working to address these limitations. If you encounter any accessibility barrier not listed here, please contact us as described in Section 7.

5. Technical Specifications

Our website uses the following technologies for accessibility compliance:

HTML5 with semantic markup
CSS3 for visual presentation
JavaScript (ES6+) for interactive components
WAI-ARIA 1.1 roles and properties

6. Browser & Assistive Technology Compatibility

Our website is designed to be compatible with the following browsers and assistive technologies:

Screen Readers: NVDA, JAWS, VoiceOver (iOS/macOS), TalkBack (Android)
Browsers: Chrome, Firefox, Safari, Edge (latest 2 versions)
Zoom: Browser zoom up to 200%, operating system zoom
Input Methods: Mouse, keyboard, touch, voice control

7. Feedback & Contact

We welcome your feedback on the accessibility of our website. If you experience any accessibility barriers or have suggestions for improvement, please contact us:

Email: accessibility@leadzentra.com
Phone: 1-800-LEAD-ZEN
Mail: Lead Zentra LLC, Accessibility Team, [Address], United States

We aim to respond to accessibility feedback within 5 business days and to resolve identified barriers as quickly as possible, typically within 30 days for critical issues.

Please include: The URL of the page where you encountered the barrier, a description of the problem, and the browser and assistive technology you are using. This will help us reproduce and address the issue faster.

8. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may contact:

U.S. Department of Justice Civil Rights Division: www.ada.gov
U.S. Access Board: www.access-board.gov

This statement was last reviewed and updated on January 1, 2025. We conduct accessibility reviews on an ongoing basis and will update this statement as improvements are made.